Introducing the Mobile Ordering System (MOS)
An MOS is the natural evolution of traditional POS systems. Optimized for taking orders from thousands of terminals concurrently, an MOS should be able to handle on-premise orders from staff and hundreds or even thousands of patrons without requiring changes to existing operations. There are many key difference between a POS and an MOS:
Because of the large scale, an MOS cannot afford to reboot or take all terminals down for simple configuration changes such as menu updates, pricing changes, new staff, new locations, etc. These must happen instantaneously.
Due to the large capacity of the computer infrastructure required, an MOS cannot use traditional client-server technologies and needs to be cloud-based, not back-office based.
Because it needs to accept orders from thousands of sources an MOS needs to know how to balance the orders without overwhelming the staff, while still maximizing revenue and returns.
Since staff is not entering all orders and there may not be face-to-face interaction before the order is placed, an MOS needs to be able to provide real-time feedback to the user that their order has been accepted by a human.
Because an MOS is designed to accept orders from everyone, security and privacy need to be a top concern. An MOS need to be fully encrypted, use authentication and protect user privacy.